Privacy Policy

Number 01.08b
Issue Date March 2011
Amendment Date July 6, 2015

TOLKO INDUSTRIES LTD. and all of its subsidiaries and affiliates (collectively “Tolko”).

This Website Privacy Policy explains how Tolko collects, uses, discloses, retains and deletes the personal information you may provide to Tolko while using the Tolko website – http://www.tolko.com – (the “Website”) and the services provided through the Website.

Tolko has a general Privacy Policy that sets out the principles that are observed by Tolko with respect to the collection, use, disclosure, retention and deletion of personal information, including when you deal directly with a Tolko representative. Tolko also has an Employee Privacy Policy that applies to Tolko applicants, employees and contractors. For information about the general Privacy Policy or Employee Privacy Policy, please contact: privacy.officer@tolko.com.

Your Consent

By using the Website, and submitting information to Tolko through the Website, you are consenting to the collection, use, and disclosure of your personal information in accordance with this Website Privacy Policy. If you do not consent to this Website Privacy Policy, you may not provide personal information on or through the Website

Personal Information

In this Website Privacy Policy, “personal information” means information about an identifiable individual, but does not include Business Contact Information (defined below).

Business Contact Information

To the extent permitted by law, the provisions of this Website Privacy Policy concerning personal information do not apply to information that enables you to be contacted at a place of business (such as your name, position or title, business address, business telephone number, business fax number and business email address).

Cookie & Tracking Technologies

Our Website, like almost all other websites, uses cookies to provide you with the best browsing experience. Cookies are small pieces of text information stored on your end device (computer, tablet, smartphone). Our Website may also use other similar technologies, such as web beacons, pixel or gif tags, and action tags. Those technologies also collect information that assists us in improving our services, use of the Website, advertising and customer communications.

Cookies allow us to:

  • ensure the proper and expected functioning of the website
  • remember you logging into your account each time you visit the website
  • remember your settings during and between visits to the site
  • ensure proper functioning of any support and sales processes
  • improve the speed and security of the website
  • use analytical tools
  • use comments system
  • use marketing tools

Agreeing to Cookies

You may choose to decline or disable cookies if your browser permits, but doing so may affect your ability to access or use certain features of the Website.When you visit the Website for the first time, you are shown a message about the use of cookies. Accepting and closing this message means that you agree to the use of cookies in accordance with the provisions of this Website Privacy Policy. You can always withdraw your consent by deleting cookies and changing cookie settings in your browser. However, remember that disabling cookies may cause difficulties in using our Website as well as many other websites that use cookies.

First Party Cookies

Our Website, in the future, may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Website. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

Third Party Cookies

By using our Website, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third party Cookies are used on our Website for website visitation and tracking purposes.

Types of Cookies We May Use

All Cookies used by and on our Website are used in accordance with applicable law. We may use some or all of the following types of Cookies:

  • Strictly Necessary Cookies - A Cookie falls into this category if it is essential to the operation of our Website, supporting functions such as logging in and payment transactions.
  • Analytics Cookies - It is important for us to understand how you use our Website, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping us to improve our Website and your experience of it.
  • Functionality Cookies - Functionality Cookies enable us to provide additional functions to you on our Website such as personalization and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
  • Targeting Cookies - It is important for us to know when and how often you visit our Website, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make our Website and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.

Third Party Cookies – As above, third party Cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on our Website, or by third parties providing analytics services to us (these Cookies will work in the same way as analytics Cookies described above).

Persistent Cookies - Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our Website.

Session Cookies - Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit our Website until you close your browser. Session Cookies are deleted when you close your browser.

Website Analytics - Our Website uses third party analytics services. Website analytics refers to a set of tools used to collect and analyze anonymous usage information, enabling us to better understand how our Website is used. This, in turn, enables us to improve our Website and the products and/or services offered through it. You do not have to allow us to use these Cookies, however, it does enable us to continually improve our Website, making it a better and more useful experience for you.

The analytics service(s) used by our Website use(s) analytics Cookies to gather the required information.

Consent and Control

Before Cookies are placed on your computer or device, you will be shown a pop-up window or message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies (unless those Cookies are strictly necessary); however certain features of our Website may not function fully or as intended. You will initially be given the opportunity to allow and/or deny the use of cookies. You can return to your cookie preferences to review and/or remove them at any time by visiting your browser settings.

Click to enable/disable google webfonts.

Click to enable/disable google maps.

Click to enable/disable video embeds.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Please refer to your individual help or support services for your browser or device.

Collection and Use of Your Personal Information – Tolko may collect and use your personal information to contact and correspond with you, facilitate and enhance your use of the Website, provide products and services to you, to keep accounts and records related to purchases, sales and other transactions, to process applications for employment with Tolko made through the Website and for purposes otherwise specified at the time of collection, or permitted by law. Tolko may develop a confidential profile for you, which will be used to provide services to you and facilitate your use of the Website. If you choose not to provide certain requested personal information, you may be unable to use certain features of the Website.

Disclosure of Your Personal Information – Tolko may disclose your personal information to its affiliates, agents, dealers, suppliers and service providers for use in connection with matters relating to your use of the Website or the provision of products and services to you. Tolko requires its affiliates, agents, dealers, suppliers and service providers to agree to use personal information only for the purposes for which it is provided to them, and to protect the privacy of your personal information in a manner that is consistent with this Website Privacy Policy and applicable law.

If you post material to the Website, your user name and email address (which may disclose your company information) will be disclosed on the Website as the source of the materials. Materials posted to the Website are generally available to all Website users (except those materials subject to a password will be available only to Website users with the password and Tolko).

Tolko may also disclose your personal information in connection with a proposed or actual business transaction in which Tolko is involved (such as a corporate reorganization, merger or acquisition, or the sale of some or all of Tolko’s business or assets), in accordance with applicable law.

Your personal information may be subject to access by and disclosure to law enforcement agencies in accordance with applicable law. Tolko may disclose your personal information as required or authorized by applicable law, including, but not limited to compliance with a subpoena, warrant or court or arbitral order, or litigation disclosure obligations.

Tolko may disclose your personal information to law enforcement authorities or other organizations in accordance with applicable law if Tolko reasonably believes the disclosure is necessary or appropriate to protect and enforce Tolko’s legal rights, interests and remedies or to protect the business, operations or customers of Tolko or other persons, including to detect or prevent unlawful or fraudulent activities or other misconduct.

Retention, Location, Protection and Disposal of Personal Information –Tolko retains your personal information for the period necessary to fulfill the purposes outlined in this Website Privacy Policy or such longer retention period as may be required or permitted by applicable law.

To help protect your personal information Tolko employs reasonable safeguards – including physical, administrative, and technological security safeguards – appropriate to the sensitivity of the personal information in Tolko’s possession or under Tolko’s control to protect the information from unauthorized access, collection, use, disclosure, disposal or similar risks. Nevertheless, security risks on the Internet cannot be eliminated and Tolko cannot and does not guarantee that your personal information will not be disclosed in ways not otherwise described in this Website Privacy Policy.

Tolko will delete or dispose of your personal information when Tolko is no longer reasonably required to retain the personal information for the purposes set forth or referenced in this Website Privacy Policy.

Updating and Accessing Your Personal Information – Tolko relies on you to provide accurate and current personal information. Upon your written request to the Privacy Officer at privacy.officer@tolko.com, Tolko will correct its records of your personal information in accordance with applicable law.

At any time, you may seek access to your personal information by sending your request to the Privacy Officer at privacy.officer@tolko.com. Access to your personal information is subject to exceptions required or authorized by applicable law. Tolko will make best efforts to respond to written requests within 30 business days.

Emails/Messages from Tolko – You may unsubscribe from Tolko’s commercial electronic messages by using the applicable unsubscribe procedure included in those messages or by contacting us at privacy.officer@tolko.com, subject to exceptions prescribed by applicable law.

Other Matters

Contests and Promotions – If contests or promotions, are made available through the Website, and the contest or promotion rules regarding the collection, use, disclosure, retention and deletion of personal information conflict with this Website Privacy Policy, the contest or promotions rules will govern the personal information collected for that contest or promotion.

Former users – If you stop using the Website, or your permission to use the Website is terminated, Tolko may continue to use and disclose your personal information in accordance with this Website Privacy Policy and applicable law.

Website Use Agreement – The Website Use Agreement governing your use of the Website (which may be viewed by clicking here) contains important provisions, including provisions disclaiming, limiting, or excluding the liability of Tolko for your use of the Website and provisions determining the applicable law and exclusive jurisdiction for the resolution of any disputes regarding your use of the Website. Please carefully review the Website Use Agreement along with this Privacy Policy.

Other Websites – The Website may contain links to other websites or Internet resources that are not subject to the Website Privacy Policy. When you click on one of those links you are contacting another website. Tolko has no responsibility or liability for, or control over, those other websites or their collection, use and disclosure of your personal information.

Website Privacy Policy Changes – To accommodate changes in the Website, changing technology, and legal developments, this Website Privacy Policy may be revised in Tolko’s absolute discretion and without any prior notice or liability to you or any other person. Tolko’s collection, use, disclosure, retention and deletion of your personal information through the Website will be governed by the version of this Website Privacy Policy in effect at that time when the information is collected, used, disclosed, retained or deleted. New versions of the Website Privacy Policy will be posted on the Website and will be available upon request from Tolko. Your continued dealings with Tolko, or your use of the Website subsequent to any changes to this Website Privacy Policy, will signify your consent to the collection, use disclosure, retention and deletion of your personal information in accordance with the revised Website Privacy Policy. Accordingly, when you use the Website you should check the date of this Website Privacy Policy and review any changes since the last version. You should also bookmark this page and periodically review this Website Privacy Policy to ensure that you are familiar with the most current version.

Website Privacy Policy Changes - To accommodate changes in the Website, changing technology, and legal developments, this Website Privacy Policy may be revised in Tolko’s absolute discretion and without any prior notice or liability to you or any other person. Tolko’s collection, use, disclosure, retention and deletion of your personal information through the Website will be governed by the version of this Website Privacy Policy in effect at that time when the information is collected, used, disclosed, retained or deleted. New versions of the Website Privacy Policy will be posted on the Website and will be available upon request from Tolko. Your continued dealings with Tolko, or your use of the Website subsequent to any changes to this Website Privacy Policy, will signify your consent to the collection, use disclosure, retention and deletion of your personal information in accordance with the revised Website Privacy Policy. Accordingly, when you use the Website you should check the date of this Website Privacy Policy and review any changes since the last version. You should also bookmark this page and periodically review this Website Privacy Policy to ensure that you are familiar with the most current version.

Your Comments – Tolko welcomes your comments and questions about this Website Privacy Policy or your personal information. At any time, you may contact Tolko’s Privacy Officer by sending an email to privacy.officer@tolko.com.

English Language – You and Tolko have each expressly requested and required that this Website Privacy Policy and all related documents be drawn up in the English language. Les parties conviennent et exigent expressement que ce Politique et tous les documents qui s’y rapportent soient rédigés en anglais.